Shipping & Returns

Shipping:
  • $5 flat-rate US shipping or FREE on orders over $100!
  • Orders are processed and shipped out within 48 hours.
  • FREE local pickup is available in Hixson, TN!

Returns: 

Boutique 423 is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 30 days of the ship date* - WITH ORIGINAL PACKAGING AND UNWORN/UNUSED. No questions asked! No restocking fees!

1. Email theboutiquehixson@gmail.com or call 423-777-5361 with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.

2. We do not accept any returns after 30 days from ship date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.

4. To cancel an order, please contact Boutique 423 as soon as possible. If your order has not yet shipped, we will attempt to cancel your order and provide confirmation within 24 business hours. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse minus the shipping fee.

5. All refund recipients will receive an email confirmation for their records.

6. ALL PPP and Face Masks are NON-Returnable

7. To exchange your purchase, simply contact Boutique 423 to place your new order and receive your return authorization number. Your exchange will ship within 1-2 business days of original item being received. Returns must be received within 10 days of receiving your return authorization number. Please note, customer is responsible for return shipping unless original item is defective or damaged in shipping. 
Please fill out the form below to initiate your return: